Terms

ORDER TIMELINE

We process and ship all orders in a timely manner, usually within 2 days, not including weekends. We understand what it’s like to need or want something right away, so we do our best to get it right out to you. Holidays and busy shipping seasons can, unfortunately, add delays, so please allow extra time for your order to arrive if you have placed your order at one of these times.

PAYMENT

All orders must be paid before shipping. Sales tax will be added to orders placed by Washington state residents.

SHIPPING

Processing time: Most orders ship within 24 – 36 hours, so if you need to make a change after placing your order, please contact me as soon as possible.

All orders are shipped via USPS. Contact us if you have any special requests or if you want to upgrade shipping. If you need your order by a certain date, please contact us before you order and we’ll work with you to make sure your order is on time.

Customs and import taxes

Buyers are responsible for any customs or import taxes that may apply.

Glorianne Ljubich Design is not responsible for delays due to customs.

Cost calculations

We do our best to apply fair shipping costs to each order. We charge a low, flat shipping rate to be fair to all customers. Free shipping is provided on all domestic orders over $75.00.

RETURNS

Tutorials, kits, and gift cards are not returnable.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact me within 14 days of receiving your order at info@glorianneljubichdesign.com.

TUTORIALS (Legal Use)

Please do not copy, sell, teach all or part of any of the tutorials from GlorianneLjubichDesign.com. These are my copyrighted designs and they are intended for your personal use only. You may sell your finished pieces but no mass production (anything over 10 to sell, that is.) If you place the finished piece or any pictures on the internet, please include my name and shop as the designer. Thank you.